Terms & Conditions
Created Nov 2020
Updated Apr 2021
Welcome to RugMaster.com.au!
By accessing this website we assume you accept these terms and conditions. Do not continue to use rugmaster.com.au if you do not agree to take all of the terms and conditions stated on this page.
RugMaster Terms and Conditions
1. Definitions and Application
1.1: In these Terms and Conditions:
• “RugMaster”, “we”, “us” and “our” mean RugMaster Pty Ltd, ABN 74 652 862 550.
• “Website” means www.rugmaster.com.au.
• “You” and “your” mean the customer placing an order or booking a service.
• “Products” mean the rugs, runners, kilims and other goods we supply.
• “Services” mean rug washing, repairs, alterations and related services we agree to provide.
• “Business day” means Monday to Friday, excluding public holidays in New South Wales.
1.2: These Terms and Conditions apply to orders placed through our Website. They also apply to Services where supplied to you before you accept a quote or booking.
1.3: Your order, these Terms and Conditions and any specific terms expressly agreed before purchase form the agreement for your purchase. Any applicable promotional or service conditions will be disclosed before you proceed.
1.4: Nothing in this agreement excludes any legally binding representation or promise we make, or any right or remedy that cannot lawfully be excluded.
1.5: RugMaster operates online. Our head office is not a public showroom. Visits, collections and viewings require prior arrangement.
1.6: These terms principally address Australian purchases. International orders require prior confirmation of availability, shipping charges and any additional terms. Mandatory laws applicable to an international purchase remain unaffected.
2. Legal Capacity to Purchase
2.1: To place an order, you must be at least 18 years old and legally capable of entering into a binding agreement.
2.2: You must be authorised to use the payment method provided.
2.3: If purchasing for a business or another person, you confirm that you have authority to place the order on their behalf.
2.4: We may request information reasonably necessary to verify your authority or investigate a suspected unauthorised transaction. Any personal information collected will be handled in accordance with our Privacy Policy and applicable law.
3. Placing and Accepting Orders
3.1: You may place an order using the Website checkout. Please check the selected Products, quantities, delivery address and contact information before submitting your order.
3.2: Website listings invite you to make an offer to purchase. Submitting an order constitutes your offer on the terms disclosed at checkout.
3.3: An automated acknowledgement, order number or payment receipt confirms receipt of your order but does not, by itself, constitute acceptance.
3.4: We accept your order when we expressly confirm acceptance or dispatch the Products, whichever occurs first.
3.5: Before acceptance, we may decline an order where the Product is unavailable, payment cannot be verified, there are reasonable grounds to suspect fraud, or a material pricing or description error affects the order.
3.6: If an error is identified, we will explain it and seek your agreement before proceeding on corrected terms. We will not increase an accepted purchase price without your agreement.
3.7: If we cannot accept or fulfil your order, we will notify you and promptly refund the amount paid for the unfulfilled portion.
3.8: Please contact us promptly to request an amendment or cancellation. Whether a change-of-mind cancellation can be accommodated will depend on the order’s progress and any agreed custom work. Statutory cancellation rights remain unaffected.
4. Payment Methods and Processing
4.1: Available payment methods are displayed at checkout. Third-party payment providers may impose their own eligibility requirements and terms.
4.2: Payment authorisation or processing may begin when you submit your order. Unless otherwise agreed, cleared payment is required before dispatch.
4.3: Orders are ordinarily processed on business days. Orders received on weekends or public holidays will ordinarily be attended to from the next business day.
4.4: Processing and dispatch estimates are separate from delivery estimates. Any specific timeframe we agree with you will be confirmed separately.
4.5: If payment is declined or remains incomplete, we will contact you where practicable. We are not required to dispatch unpaid Products.
5. GST and Currency
5.1: Prices are in Australian dollars.
5.2: Australian consumer prices include GST where applicable. Any additional charges will be disclosed before you complete your purchase.
5.3: We will provide a receipt and a tax invoice where required by law.
6. Prices, Promotions and Coupon Codes
6.1: We may update prices for future purchases. Changes do not alter the price of an order already accepted.
6.2: Promotions are subject to the conditions disclosed with the offer, including eligibility, exclusions, availability and expiry dates.
6.3: Unless an offer expressly permits it, coupon codes cannot be combined.
6.4: Website offers apply to Website purchases unless we state otherwise. They do not automatically apply to another sales platform or a separately negotiated transaction.
6.5: Adding a Product to your cart does not reserve it. Many handmade rugs are individual pieces and may sell before checkout is completed.
6.6: Sale, clearance and coupon purchases remain covered by applicable consumer guarantees. Any exclusion from change-of-mind returns is separate from rights relating to faulty or misdescribed Products.
7. Supply, Home Trials and Services
7.1: We will supply the Products described in your accepted order. We will not substitute a different rug without your agreement.
7.2: We will provide dispatch confirmation and tracking information where available. For personal deliveries, we will communicate the delivery arrangements directly.
7.3: If a Product becomes unavailable, we will contact you to arrange an agreed alternative or a refund for that Product.
7.4: Free, no-obligation home trials are available by arrangement in Greater Sydney, the Blue Mountains, Central Coast, Newcastle and Wollongong, subject to appointment and Product availability.
7.5: We will confirm the selected rugs and trial arrangements before the appointment. A trial does not oblige you to purchase. Please take reasonable care of rugs while they are in your possession.
7.6: A completed purchase is subject to the return arrangements in clause 9 unless we agree otherwise. A home-trial offer does not automatically create a post-purchase trial period.
7.7: Washing and repair estimates based on photographs are preliminary unless expressly confirmed as final. We may need to inspect the rug before confirming the scope, price and suitability of treatment.
7.8: We will obtain your approval before commencing agreed work or undertaking additional chargeable work.
7.9: Please disclose known previous treatments, repairs, colour bleeding, contamination or other conditions relevant to handling and treatment.
7.10: We will provide Services with due care and skill. Complete removal of stains, odours, wear or damage cannot be promised unless expressly agreed. We will explain identified material treatment risks before proceeding.
7.11: Cutting, resizing and other permanent alterations require your approval. Accepting a disclosed treatment risk does not waive rights arising from negligent work or a failure to meet consumer guarantees.
7.12: Service completion dates are estimates unless expressly guaranteed. Pickup, delivery and payment arrangements will be confirmed with your booking.
8. Delivery, Ownership and Risk
8.1: Standard shipping for rug purchases is free Australia-wide.
8.2: Delivery estimates depend on destination, dispatch arrangements and carrier availability. They are estimates unless we expressly agree to a guaranteed date.
8.3: If delivery by a particular date is essential, please tell us before ordering so we can confirm whether that requirement can be met.
8.4: We will deliver to the address confirmed for your order. Please notify us promptly of errors or access restrictions.
8.5: Where a delivery cannot be completed, we will assist with arranging redelivery or collection.
Reasonable additional costs caused by an incorrect address or a missed agreed appointment will be explained before redelivery is arranged.
8.6: Ownership passes when we have received full payment and the Products have been delivered.
8.7: Risk of accidental loss or damage passes on delivery to you or your nominated recipient. If you expressly authorise unattended delivery, delivery occurs when the Products are left at the agreed location in accordance with your instructions. This does not excuse a failure by us or our delivery provider to follow those instructions.
8.8: Please inspect the delivery as soon as reasonably practicable and report missing, incorrect or damaged Products. A reporting delay does not automatically remove your statutory rights.
8.9: Contact RugMaster if delivery is delayed or a parcel is missing. We will assist with investigating and resolving the issue. Handing a parcel to a carrier does not, by itself, discharge our delivery obligations.
9. Change-of-Mind Returns and Exchanges
9.1: This clause describes our voluntary change-of-mind policy. It does not restrict remedies available under the Australian Consumer Law.
9.2: For eligible online purchases at the displayed Website price without an additional coupon or individually negotiated discount, contact us within seven calendar days after delivery to request a change-of-mind return.
9.3: Eligible full-price Products may be returned for a refund or exchange. Eligible Products already marked down on the Website may be returned for an exchange or credit note, rather than a change-of-mind refund.
9.4: Antique Products, Products purchased using an additional coupon or individually negotiated discount, and Products cut or altered to your requirements are excluded from voluntary change-of-mind returns unless we agree otherwise in writing.
9.5: To qualify under this voluntary policy, a Product must be unused, undamaged and in the condition supplied, with any supplied labels and accessories. It must not have acquired stains, moisture damage or odours after delivery.
9.6: Contact us before sending a voluntary return. We will provide the return address and arrangements. Do not send Products to our head office without confirmation.
9.7: You are responsible for reasonable return freight costs for a change-of-mind return. Any additional delivery cost for an exchange will be disclosed before the exchange is agreed.
9.8: Once an eligible return has been received and checked, we will process the agreed refund, exchange or credit within a reasonable time.
9.9: Nothing in this clause makes a statutory remedy conditional on a seven-day deadline, unused condition, original packaging, or the absence of a discount.
10. Products Damaged, Incorrect or Faulty on Arrival
10.1: Contact us as soon as reasonably practicable if your order arrives damaged, incorrect or apparently faulty. Include available proof of purchase and photographs where practicable.
10.2: Keep the Product available for assessment. Retaining packaging may assist with a freight investigation, but original packaging is not a condition of a consumer guarantee claim.
10.3: We may reasonably inspect the Product before determining the appropriate remedy. Our assessment does not replace your legal rights or prevent an independent determination.
10.4: Where there is a major failure and you are entitled to reject the Product under the Australian Consumer Law, you may choose a refund or an available replacement of the same type. We will not require you to accept store credit instead of a refund you are legally entitled to receive.
10.5: For a failure that can be remedied and is not major, we may provide a lawful remedy within a reasonable time. If it is not remedied within that time, further statutory remedies may be available.
10.6: If a returned Product is replaced or refunded, ownership of that returned Product passes to us when the replacement or refund is provided, subject to applicable law.
11. Product Characteristics and Problems After Delivery
11.1: Handmade rugs may have variations in symmetry, weave, pile, texture, pattern and colour. Such characteristics are assessed in light of the Product’s description, age, condition and other relevant circumstances. They are not automatically defects, nor are they automatically excluded from consumer guarantees.
11.2: Screen settings, lighting and pile direction can affect perceived colour. This does not excuse a material difference from the description, sample or representations made before purchase.
11.3: Listed measurements are approximate and exclude fringes unless stated otherwise. Contact us before purchase if precise dimensions are essential.
11.4: Antique and vintage rugs may contain wear or restoration consistent with their disclosed condition. We will take reasonable care to disclose material known issues.
11.5: A problem discovered after delivery may still give rise to a consumer guarantee remedy. There is no general seven-day or fourteen-day limit on these rights.
11.6: Misuse, accidental damage, unsuitable cleaning and ordinary wear may affect entitlement to a remedy, depending on the circumstances. These matters do not remove rights relating to an underlying defect or a failure by RugMaster.
11.7: A repair or replacement does not remove applicable consumer guarantees. Any separate express warranty operates in addition to those guarantees.
12. Return Arrangements, Costs and Refunds
12.1: Contact us so we can provide appropriate return or collection instructions. An administrative return reference is not a condition of your statutory rights.
12.2: Where a Product with a suspected fault is large, heavy or otherwise difficult to return, we will arrange collection or pay the necessary shipping costs where required by law.
12.3: If a consumer guarantee problem is confirmed, we will reimburse reasonable return costs you have incurred, where required by law. Please retain receipts.
12.4: If assessment finds no consumer guarantee problem, we may seek reasonable collection or inspection costs only where lawful and where we provided a reasonable estimate before those costs were incurred. No automatic administration penalty applies merely because a claim is unsuccessful.
12.5: Replacement Products will be supplied within a reasonable time, taking account of availability. We will discuss alternatives if an identical handmade rug is unavailable.
12.6: Refunds will ordinarily be made using the original payment method unless another method is agreed or required by law.
12.7: We will not deduct an amount for ordinary use where the Australian Consumer Law requires a full refund, or substitute a voucher without your agreement.
12.8: Return and refund arrangements will be completed within a reasonable time and in accordance with applicable law.
13. Consumer Guarantees and Liability
13.1: Products and Services are subject to the Australian Consumer Law where applicable, including guarantees relating to acceptable quality, correspondence with description, fitness for a disclosed purpose, and due care and skill.
13.2: Nothing in these terms excludes, restricts or modifies any guarantee, liability, right or remedy that cannot lawfully be excluded, restricted or modified.
13.3: Depending on the circumstances, remedies may include repair, replacement, refund, cancellation, a reduction in price or compensation.
13.4: You may be entitled to compensation for reasonably foreseeable loss or damage resulting from a failure to meet an applicable consumer guarantee.
13.5: We do not impose a blanket exclusion of liability for negligence or a blanket limit equal to the purchase price. Liability will be determined under applicable law.
13.6: RugMaster remains responsible for addressing consumer guarantee claims relating to Products we sell. You are not required to pursue a manufacturer or overseas supplier instead.
14. Personal Information and Privacy
14.1: We collect and use information reasonably necessary to process orders, arrange deliveries and Services, respond to enquiries and administer our business, as explained in our Privacy Policy.
14.2: Relevant information may be provided to payment processors, delivery providers and other service providers where reasonably necessary and lawful.
14.3: Promotional electronic messages will be sent only where permitted by law. You may unsubscribe using the instructions provided in those messages.
14.4: You may contact us to request access to or correction of personal information we hold. Requests will be handled in accordance with applicable law.
14.5: Our Privacy Policy provides further information about information handling and cookies. It does not override any mandatory privacy obligation.
15. Payment Security and Unauthorised Transactions
15.1: We take reasonable steps to protect payment transactions and use the payment facilities offered at checkout. No online system can be guaranteed completely secure.
15.2: We may pause an order while investigating reasonable concerns about payment authorisation or fraud. We will seek only information reasonably necessary for that purpose.
15.3: If you suspect an unauthorised payment, contact your payment provider and RugMaster promptly.
15.4: This clause does not exclude liability for our negligence, breach of an applicable security obligation or other conduct for which liability cannot lawfully be excluded.
16. General and Website Use
16.1: Neither party may assign contractual rights or transfer contractual obligations without the other party’s written consent, which must not be unreasonably withheld or delayed. This does not restrict any transfer permitted by law.
16.2: If a provision is held invalid or unenforceable, it will be severed to the extent necessary. The remainder will continue where it can operate independently.
16.3: References to the Australian Consumer Law mean Schedule 2 to the Competition and Consumer Act 2010 (Cth), as applied under relevant Commonwealth, state and territory legislation.
16.4: A delay or failure to exercise a right does not, by itself, waive that right.
16.5: We may publish revised terms for future orders and bookings. An existing purchase remains governed by the terms applicable when it was made, unless both parties agree otherwise or the law requires otherwise.
16.6: An agreed variation to a purchase or booking should be confirmed in writing by an authorised RugMaster representative. This does not exclude legally binding representations, promises or obligations.
16.7: Website photographs, branding and written content belong to RugMaster or their respective rights holders. You may use the Website for lawful shopping and browsing. Reproduction or commercial use requires permission unless allowed by law.
16.8: You must not interfere with Website security, introduce malicious software, attempt unauthorised access or use the Website unlawfully.
16.9: If you submit a review or other content, you must have the right to submit it and must not infringe another person’s rights. You permit us to display and reproduce it for the purpose for which it was submitted. We will not materially misrepresent its meaning.
16.10: Links must not falsely imply RugMaster’s endorsement or affiliation. Third-party websites are subject to their own terms and privacy practices.
16.11: Please contact us about complaints using the details below. We will consider complaints fairly. You may also approach NSW Fair Trading, your local consumer protection authority or an appropriate court or tribunal.
17. Force Majeure
17.1: Subject to applicable law, we will not be liable for delay to the extent caused by an event beyond our reasonable control that we could not reasonably prevent or overcome.
17.2: We will notify you of material disruption as soon as reasonably practicable, take reasonable steps to minimise its effects and resume performance, and seek only an extension reasonably necessary in the circumstances.
17.3: This clause does not remove any statutory right to cancel, obtain a refund or seek another remedy. If performance becomes impossible or a delay cannot reasonably be resolved, we will discuss the available lawful options with you.
18. Governing Law and Contact Details
18.1: These Terms and Conditions are governed by the laws of New South Wales, Australia.
18.2: Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.
18.3: Nothing in this clause removes any right under applicable law to bring a claim in another court or tribunal.
18.4: Contact details:
RugMaster Pty Ltd
ABN: 74 652 862 550
Website: www.rugmaster.com.au
Email: [email protected]
Phone: +61 431 292 341
Head office: Level 3/55 Pyrmont Bridge Road, Pyrmont NSW 2009, Australia.
Online-only business. The head office is not a public showroom or an authorised return address unless confirmed by us in advance.
Cookies
We employ the use of cookies. By accessing rugmaster.com.au, you agreed to use cookies in agreement with the RugMaster’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, RugMaster and/or its licensors own the intellectual property rights for all material on rugmaster.com.au. All intellectual property rights are reserved. You may access this from rugmaster.com.au for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from rugmaster.com.au
Sell, rent or sub-license material from rugmaster.com.au
Reproduce, duplicate or copy material from rugmaster.com.au
Redistribute content from rugmaster.com.au
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Generator.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. RugMaster does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of RugMaster,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, RugMaster shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
RugMaster reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant RugMaster a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of RugMaster; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to RugMaster. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of RugMaster’s logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Fair Trade
RugMaster is committed to ethical sourcing and our commitment to our customers and the community is that we only source rugs from companies that uphold the same values as we do. This means our supply partners adhere to our Code of Conduct which strictly prohibits the use of child or forced labour as a condition of doing business with us.
Code of Conduct
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- Employment is freely chosen
- Freedom of association and the right to collective bargaining are respected
- Working conditions are safe and hygenic
- Child labour shall not be used
- Living wages are paid
- Working hours are not excessive
- No discrimination is practiced
- Regular employment is provided
- No harsh or inhumane treatment is allowed
Refund and Exchange Policy
Exchange: Our policy for exchange lasts 7 days. To be eligible for an exchange, your item must be unused and in the same condition that you received it. For Sydney and online customers, please contact us to arrange an exchange. Customers are responsible for the return shipping cost for change-of-mind exchanges. If you need assistance with arranging a courier, please contact us.
Refund: If the item you received was faulty or has major damage, please contact us within 7 days to organize an exchange or full refund. All our stocks are Woven Hand Crafts, therefore, Signs of imperfections may be expected with each item. We believe the imperfection in hand-knotted and vintage rugs are the unique character of them and it will not be considered as a major problem to get refunded. If a product is faulty on arrival we will cover the cost of return shipping.
The 7-day change-of-mind return policy applies only to online purchases made at the full website price, without a coupon code or any sale, discount or negotiated pricing. Buyers are responsible for the cost of return shipping.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. If you are approved, your refund will then be processed within four (4) weeks. In most cases however, you would receive your refund more quickly.
We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or dampened with.
Non-returnable items:
• Antiques
• Sale (Discounted) Items cannot be refunded, but we are happy to provide you with an exchange or a credit note.
*Return/Refund is accepted when item is purchased at website price and no further discount code/coupon is used when purchased.
Delivery: For online orders within Australia RugMaster offers complimentary shipping. For international orders please contact us. Your order will be dispatched within one working day from our showroom once we received the fund. The tracking number will be provided for online purchases. Sydney customers are welcome to pick up their orders from our showroom.
Product Colour: Photos of the product have been taken in natural light. Colors might be slightly different depending on the device you’re viewing our rugs. As our products are natural fibres like Wool they might look different depending on the lighting in any interior. Please contact us if you would like to see the raw photos before you commit to purchase our product.
Product Size: As our rugs are Hand made there might be a slight variation in size (a couple of centimetres) per item. Please note the size of the rugs doesn’t include the fringes.